Hello,

I have a slow load time on the software and I get this in the event logs along with 5 other similar erros. The software continues to work but it's a slow to load. Any thoughts.



Swoopware.TandemVids, Version=2016.0.1.0, Culture=neutral, PublicKeyToken=null

at a1.a(Object A_0, DoWorkEventArgs A_1)
The request channel timed out attempting to send after 00:00:10. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout.

Stack trace...

Server stack trace:
at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Swoopware.TandemVids.UsageTrackingService.IUsageTracking.SetUsageDetails(UsageDetails usageDetails)
at a1.a(Object A_0, DoWorkEventArgs A_1)

The error you've shown is logged silently in the background. There should be no error message displayed. It happens on a background thread so it shouldn't affect the overall response time of the application.

It's not an important error and can be ignored. I've logged a task to change the type of event entry to informational, which removes all those details. It should also happen just once as you launch TandemVids.

The slow load time must be caused by something else.
What versions of Windows and Vegas are you using?
Does Vegas take a long time to load on it's own without TandemVids?
How long is slow?
What processor (CPU) do you have in your computer?

Double check your working folder and local projects folder are on drives that are still valid under Tools | Options | Files. Also check for any invalid archive folders on the Archive tab.

I'll check through the initialisation code and see if there is anything that could potentially cause delays.