Known issues have moved to our issue tracker .These are the current known issues with RunRunVids® 2020.0.2.0.1. The help file is missing.
This work is well under way. We decided it was better to release an interim version rather than delay for many weeks.
2. Deleting Media Crypt uploads may flag invalid package pricing after deleting either video or photos and halt the deletion for the remaining type of upload.
Workaround: Delete the remaining upload.
3. A single photo is intermittently missing from the Media Crypt upload, halting the processing for the customer.
This appears to be an issue with Media Crypt rather than RunRunVids but we haven't confirmed this yet.
We are working on this issue.
4. The adventure date and time are displayed incorrectly on high dpi screens configured to scale.
This will be rectified in the next release.
5. Rendering always occurs for Media Crypt even if another format has the same rendering template selected.
This was an oversight for Media Crypt rendering. It should only render once if the selected rendering templates are identical across selected deliverables.
When Media Crypt is one of the options, this check is not performed and it renders again regardless.
This will be rectified in the next release.
These are the current known issues with RunRunVids® 2019.0.2.0.1. The help file is missing.
This work is well under way. We decided it was better to release an interim version rather than delay for many weeks.
These are the current known issues with RunRunVids® 2019.0.1.0.1. The help file is missing.
This work is well under way. We decided it was better to release an interim version rather than delay for many weeks.
2. A brand new installation without TandemVids present, will fail on the first attempt.
Fixed: V2019.0.2.0
Workaround: Run the installer again.
These are the current known issues with RunRunVids® 2019.0.0.0.1. The help file is missing.
This work is well under way. We decided it was better to release an interim version rather than delay for many weeks.
2. Status remains set to queued even though uploading has started when start automatically is on.
Fixed: V2019.0.1.0
Larger files take a few seconds to generate the list of parts to upload.
We wait for this to complete but the wait happens after the status is set to uploading.
The function generating the parts resets the status back to queued.
Workaround: Pause the upload and restart it.
3. It's possible to switch accounts while uploading or processing.
Fixed: V2019.0.1.0
Uploads should be paused before allowing the credentials dialog to be displayed.
Processing should be completed before allowing the credentials dialog to be displayed.
4. Combined price for photos and video was configured even if only video or only photos were uploaded.
Fixed: V2019.0.1.0
If the event has only photos or only video, the combined price should not be available.
5. Price for all photos was sent even if no photos were uploaded.
Fixed: V2019.0.1.0
If the event has no photos there should be no price available for all photos.
6. The staff member can be modified when a customer is opened for processing.
Fixed: V2019.0.1.0
Fields which can be inserted into a video cannot be altered because the video is already built.
This field should also be read only when uploading to Media Crypt or there may end up a discrepancy between the actual video and the staff member saved for the customer.
7. In the Media Crypt application, certain settings are not saved if the application is closed without switching back to the upload tab.
Fixed: V2019.0.1.0
Several settings are not saved immediately because they affect the uploads and may take time to apply, like the part size.
We should still save them when closing the application if the upload tab is not selected.
8. The upload tab has no spaces in the name, "MediaCryptUpload"
Fixed: V2019.0.1.0
The upload tab is using the underlying name rather than the display name, which includes spaces.
Edited by user
2020-07-18T05:50:27Z
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Reason: Not specified